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FAQ - Frequently Asked Questions

- What are the shipping times for your products?

We take 1 day to process your order and then 10 business days to deliver.

- Do you ship anywhere in the world?

We ship internationally

- Where do we ship your product from?

Our offices are located in SWITZERLAND.
We have warehouses around the world.

- Do you provide tracking information on the product?

Yes, please wait 24 hours after your order and ask us via e-mail atΒ contac@follow-btec.com if you have not received your tracking number.

- Some items are missing from my order, what happens?

Our products are shipped separately according to your order.

If your order contains items from two different warehouses, there will be two deliveries.

The rest of the order will most likely arrive shortly.

- I received a damaged item. What can I do about it?

Simply send us a picture of the damaged item in question to the following email address:Β contac@follow-btec.com and we will send you a similar replacement item as soon as possible after we receive the damaged product.

- Where are you located?

We are located in SWITZERLAND

- I still haven't received my order. What is taking so long?

We apologize for the delay.

Sometimes, international shipping can take longer than expected due to customs clearance and the health situation.

However, you can track your order and see where it is at any time.

If you still feel you need help tracking your package or would like to inquire about it, please contact us by email atΒ contac@follow-btec.com

- Do you have a refund policy?

We do our best to resolve any issues our customers may have with their products.

If you still wish to receive a refund on your order, we can of course make the payment, as long as the claim is made within 30 days of the order date and the product(s) in question are not sold out (unless you have signed up for our guarantee).

For more information, please read more about our refund policy.

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